FREQUENTLY ASKED QUESTIONS (FAQS)
Jacket Designer is a made-to-order fashion brand that specializes in handcrafted, fully customizable outerwear and apparel.
Unlike mass-produced brands, we don’t sell ready-made items. Instead, each piece is individually crafted from scratch based on your specific preferences.
From biker jackets to trench coats, everything is made to your chosen size, style, and details. You can select the leather type, color, lining, fit, and even personalize your piece with embroidery, logos, or custom text. Want a unique jacket built from scratch? We can do that too, just the way you imagine.
At Jacket Designer, we specialize in handcrafted customization—it’s not a side option, it’s our core. Every jacket is made from scratch just for you, with endless possibilities in style, fit, color, and detailing.
We use premium-quality materials, skilled craftsmanship, and pay close attention to every detail to ensure your jacket not only looks amazing but lasts for years.
And best of all? We believe luxury shouldn’t come with a luxury price tag. Our pricing is fair, transparent, and reflects the true value of custom-made fashion.
We’ve been proudly serving customers since 2019. Over the years, we’ve built a strong reputation for crafting high-quality, made-to-order jackets with a focus on customization, comfort, and craftsmanship.
We don’t have a physical store or showroom at the moment. Jacket Designer operates exclusively online, allowing us to keep our focus on handcrafted, made-to-order pieces without the overhead of retail spaces.
Absolutely, we’d love that!
At Jacket Designer, creativity is always welcome—and we truly value input from our community. If you have a design idea you’d like us to consider for a future collection, just send us the details at [email protected] or through our contact form.
Whether it’s a style tweak, a new concept, or something totally unique, we’re always open to fresh inspiration. Who knows—your idea might just become our next featured piece!
We don’t keep ready-made jackets in stock—instead, we maintain a stock of premium materials. All of our jackets are handcrafted by our expert craftsmen on a made-to-order basis. This approach allows us to offer a wide range of sizes, colors, and limitless customizations based on your preferences.
We typically craft our jackets using a combination of cowhide, sheepskin, and faux leather, depending on design and availability. If you’d like your jacket made specifically from genuine cowhide or sheepskin, you can select that preference on the product page.
Our jackets are available in both real leather and high-quality faux leather options. You can choose your preferred material on the product page when placing your order.
All of our jackets are fully lined, usually with soft viscose to ensure comfort and ease of wear.
However, we understand preferences vary, so we offer a variety of custom lining options, including satin, polyester, cotton, quilted, woolen, faux fur, real fur, or even no lining, if preferred..
Absolutely! We craft jackets that work well across different seasons. Need something breathable for warm weather? Go with a no-lining or viscose option. Want to stay cozy in winter? Choose quilted, woolen, or faux fur linings for extra warmth. We’ll build your jacket to match your comfort.
Absolutely! We craft jackets that work well across different seasons. Need something breathable for warm weather? Go with a no-lining or viscose option. Want to stay cozy in winter? Choose quilted, woolen, or faux fur linings for extra warmth. We’ll build your jacket to match your comfort.
Yes, we do! We offer high-quality faux leather option for customers . Just select “faux leather” on the product page, and we’ll craft your jacket accordingly..
We prioritize quality in every detail. Our jackets are crafted using YKK zippers and high-end hardware to provide long-lasting performance, smooth operation, and a refined finish you can feel.
Yes, we include interior pockets in nearly all our jackets for added functionality. If you have a specific request—like more pockets or a custom placement—just let us know, and we’ll do our best to accommodate.
The weight of our jackets depends on the type of material you choose. Cowhide is a bit heavier, while sheepskin and faux leather are lighter. No matter the material, we make sure the jacket feels comfortable to wear.
Yes! Most of our jackets come with at least one interior pocket for added convenience. If you’d like extra or hidden pockets, we can absolutely accommodate that. Just share your request
We can crafted design in any fit—Men’s, Women’s, or Unisex.
We’ve made it simple for you: every product page includes a gender fit option. Just select your preferred fit, and we’ll tailor the jacket accordingly.
No matter the style, we’re happy to make it just right for you.
Absolutely. If you choose wool or cotton as your lining option, we’ll use authentic materials to craft it just the way you like.
Yes, absolutely. We use only safe, eco-friendly dyes and materials that meet international safety standards. Your health and comfort are just as important to us as the quality of your jacket..
Yes, we take quality seriously. Every product goes through a thorough quality inspection before it’s shipped. We check for craftsmanship, sizing accuracy, finishing, and packaging to ensure it reaches you in perfect condition.
What sets us apart is our made-to-order approach, wide size range (XS to 10XL and custom), and the ability to customize almost every detail—from leather type to lining and hardware. It’s your jacket, your way.
Placing an order is simple and takes just a few steps:
- Browse & Choose: Start by exploring our collection and selecting the jacket or product that suits your style.
- Select Options: Choose your size, fit preference, and quantity. If there is customization you want, feel free to personalize your order.
- Add to Cart & Checkout: Click “Add to Cart,” then proceed to checkout. Enter your shipping and payment details to complete your purchase.
Once your order is placed, you’ll receive a confirmation email with all the order details. We’ll also follow up shortly for size confirmation before production begins.
Yes, you can place an order as a guest without creating an account. However, registering an account comes with added benefits—such as faster checkout, saved addresses for future orders, easy access to your order history, and real-time updates on your purchase.
While our website is the primary platform for placing orders, we do accommodate custom or special requests via email. Just send us your inquiry at
[email protected], and our team will assist you in placing your order smoothly.
Once your order is successfully placed, you’ll receive a confirmation email containing all your order details.
First, ensure that the email address you provided at checkout is correct and active, and that your inbox has enough space to receive new email —otherwise, the confirmation email might not be delivered.
If everything looks fine and you still haven’t received the email, check your spam, junk, or promotions folders.
Still haven’t received it? No worries—just reach out to us at [email protected], and we’ll be happy to confirm your order status for you.
If you haven’t received your confirmation email after placing your order, don’t worry — here’s what you can do:
1. Make sure the email address you entered is correct and active
2. Confirm that your inbox isn’t full and can accept new emails
3. Check your spam, junk, or promotions folders — sometimes confirmation emails get filtered there
If none of these steps help, contact us at [email protected] and we’ll happily verify and resend your confirmation.
We want you to love what you ordered, and we’ll do our best to help if you need to make changes. If your order hasn’t gone into production, we’re happy to assist with modifications.
Simply send your request at [email protected] with the details. Our team will review your request and confirm if the update is possible based on the order’s current status.
If you need to cancel your order, we recommend reaching out as soon as possible—ideally within 24 hours of placing the order. You can email us at [email protected] to initiate the cancellation process.
Cancellations are generally possible as long as your order has not yet entered production or been shipped. Once the production phase begins, cancellation may not be possible.
Please note that all cancellations are subject to a deduction for merchant processing fees. Additionally, a standard cancellation fee of $45 may apply to cover administrative handling.
If your order has already entered production—especially if 50% or more of the process is completed—then a restocking fee will also be charged to account for labor, materials, and resources already committed.
We understand that sometimes you may want to make a quick change after placing an order. That’s why we send a size confirmation email within the first 24 hours—giving you time to review and request any updates to size, color, or other details.
If we don’t hear back within that period, we’ll proceed with the original selections to avoid delays. However, if you wish to make a change after that, feel free to email us at [email protected]. We’ll check with our production team to see if the adjustment is still possible.
Keep in mind that once production starts, changes may no longer be possible. But don’t worry—we’ll always do our best to accommodate your request wherever we can.
Yes, adjustments are often possible—as long as your order hasn’t entered production. If you’d like to add or remove items after checkout, just send us an email at [email protected] as soon as possible.
We’ll review your request and check the current status of your order. If changes can be made, we’ll confirm with you and update the order accordingly. Please note that once production begins, modifications may no longer be available.
We’re here to help and will always do our best to accommodate your needs!
If you’ve accidentally ordered the wrong item, don’t worry—it happens! Just email us at [email protected] as soon as possible with your order number and the correct details.
As long as your order hasn’t entered production, we’ll do our best to make the necessary changes. Any price difference will either be invoiced or refunded, depending on the revised item selected.
If the item is already in production, we’ll check with our team to see what options are available based on the progress made.
We’re here to assist and will do everything we can to help correct the order before it ships.
Absolutely! If you’ve placed a order in the past and want to reorder the same item, just contact us with your previous order number or email. We’ll retrieve the design details and assist you with a smooth reorder.
You can easily check the status of your order by visiting our tracking page. Just enter your order number along with the email address used at checkout to view real-time updates.
If you’re unable to access the tracking page or have questions, our team is here to help. Reach out to us at [email protected] with your order details, and we’ll promptly provide the latest information on your order.
We offer extensive size range from XXS to 16XL so everyone can find a great fit. And if you’re between sizes or need something more tailored, we also offer a custom size option to make your jacket truly yours.
We understand that every body is unique—that’s why we offer a made-to-measure option. Just select “Custom Size” on the product page and provide your measurements. We’ll craft your jacket for the perfect fit.
No worries—we’re here to help! You can check out our size chart on the product page, which includes detailed measurements to guide you.
If you’re between sizes or prefer a perfect fit, simply select the “Custom Size” option and enter your measurements directly on the product page.
Still unsure? Feel free to reach out at [email protected]. We’ll gladly help you choose the right size based on your measurements.
Since body proportions vary, we offer distinct size charts for both men and women. You’ll find the appropriate size chart on each product page. If you still have questions, our team is happy to assist!.
If you fall between sizes, no problem! You can either size up for a more relaxed fit or choose our “Custom Size” option and provide your exact body measurements. We’ll tailor your jacket just for you—so it fits comfortably and looks great.
Our sizes are primarily based on US sizing standards. If you’re unsure, you can compare your body measurements with our chart or choose Custom Size for a perfect fit.
Measuring yourself is simple! Just use a soft measuring tape and follow these key steps:
- Chest: Wrap the tape around the fullest part of your chest.
- Shoulders: Measure from one shoulder tip to the other across your back.
- Sleeves: Start from your shoulder and measure down to your wrist.
- Jacket Length: Measure from the base of your neck down to where you want the jacket to end.
For the best fit, have someone help you or take measurements in front of a mirror.
We accept measurements in both inches and centimeters. Feel free to use whichever is easier for you. If you’re submitting custom measurements, just select the unit so we can get the sizing exactly right.
Not sure how to measure? That’s completely fine. Use our step-by-step guide, or contact us at [email protected]. We’ll help make sure you get the perfect fit.
If you’re unsure about your size, you’re more than welcome to send us full-length photos from neck to foot — front, back, and both sides. This helps us assess the fit more accurately and recommend the best size for you. We completely respect your privacy, so you may hide your face in the images if you prefer.
We’d love to help with sizing! While height and weight provide a helpful starting point, they aren’t enough on their own. For a more accurate fit, we also need key measurements like chest, waist, and sleeve length.
Yes! After you place your order, we send a size confirmation email within one business day. This gives you time to make sure to double-check the size or request any adjustments.
We wait for 24 hours for your confirmation. If we don’t hear back, we proceed with the size selected.
If you’d like to request a size change even after that, you’re welcome to email us at [email protected]. If your order hasn’t entered production, we’ll coordinate with our production team to see if the update can still be made.
If we don’t receive your size confirmation within 24 hours, we’ll go ahead with the size you selected at time of purchase to avoid delays in processing your order.
Don’t worry—if you realize later that you need a change and your order hasn’t entered production, just email us at [email protected] and we’ll do our best to help.
Yes, we’re happy to adjust the fit for you!
Since each jacket is made individually, you can request a looser or tighter fit by adding a note at checkout or emailing us your preference. We’ll make sure your jacket fits just the way you like it.
Jacket will be made to be true to size based on our size chart, but may vary slightly depending on the style. We recommend checking the size guide on each product page for the most accurate fit. If you’re unsure, feel free to contact us—we’re happy to help you choose the right size.
Yes, you can! If you plan to wear your jacket over thicker layers like hoodies or sweaters, we recommend selecting one size up for a more comfortable fit. Alternatively, if you’d like a more tailored adjustment, choose the Custom Size option and mention that you prefer extra room for layering. We’ll make sure your jacket is crafted accordingly.
Yes, we do! We’d be happy to tailor your jacket according to your fit preference.
If you’d like a slim fit, simply select one size down from your usual size and mention “Slim Fit” in the order notes at checkout.
For an oversized fit, choose one size up and let us know in the order notes that you prefer an oversized look.
You can also email us at [email protected] with your request — we’ll make sure your jacket fits just the way you like.
Yes, we do! If you need extra length in the sleeves and jacket length, you can request a tall fit by selecting the “Custom Size” option on the product page and entering your measurements.
Alternatively, you can select a standard size and simply mention your preferred sleeve length and jacket length in the order notes at checkout.
Our team will tailor your jacket accordingly to ensure a comfortable and flattering fit just for you.
Absolutely! We’re happy to accommodate custom design changes to our existing jacket styles.
If you love one of our jackets but want to tweak any details—like the color, length, collar style, sleeve design, or even add logos or patches—you can!
Just email us at [email protected] with your ideas, inspiration images (if any), and any specific changes you’d like. Our design team will review your request and let you know what’s possible, along with any price adjustments if applicable.
Absolutely, we can! Creating fully custom jackets from scratch is one of our favorite things to do. Whether you have a clear vision, a sketch, a reference image, or just an idea in your head—we’re here to bring it to life.
You can choose every detail: the leather type, color, lining, hardware, fit, and even the smallest design elements. Just email us at [email protected] with your concept, inspiration photos, or a simple description, and our design team will work with you step-by-step to turn your idea into a one-of-a-kind jacket.
It’s like designing your dream jacket with your own personal team of craftsmen. 😊
Absolutely, you can!
If you’ve fallen in love with one of our jacket designs but wish it came in a different color — we’ve got great news! Since all our jackets are handcrafted on a made-to-order basis, you’re welcome to choose from a wide range of colors. We’ll create your jacket exactly how you envision it.
Simply mention your preferred color in the order notes at checkout, or if you’ve already placed your order, just email us at
[email protected] with your order number and the color you’d like. We’ll take care of the rest!
Yes, you can! On each product page, we offer the option to choose your preferred jacket material. You can select from cowhide genuine leather, sheepskin genuine leather, or faux leather—whichever suits your style or values best.
If you’re unsure which leather is right for you, just reach out to us at
[email protected]—we’d be happy to guide you!
Yes, we can do that! Customization is our specialty, and we love helping you create a jacket that truly reflects your personal style. Whether you’d like the fit of one jacket, the sleeves from another, and the collar from a third — we’re all for it.
Just email us at [email protected] with your design preferences, and our team will work with you to bring your vision to life.
Absolutely! If you have a jacket reference or a photo you love, we’d be happy to recreate something similar for you. Just share clear images of the jacket—front, back, and sides if possible—along with any specific details you’d like us to match or change (like color, fit, or material).
Just email us everything to [email protected], and our design team will review it and let you know how we can bring your idea to life. Custom recreations are one of our specialties, and we’d love to craft something just for you!
Yes, you absolutely can!
We’re all about crafting jackets that match your personal style and fit preference. Whether you’re looking for a sleek slim fit or a relaxed oversized look, we’ve got you covered.
Just select your preferred size on the product page and mention in the order notes if you’d like it slim or oversized. For a slimmer fit, we usually recommend choosing one size down, and for an oversized look, go one size up—or let us know your exact measurements by selecting the “Custom Size” option.
If you’re unsure, feel free to email us at
[email protected], and our team will be happy to guide you!
Of course! 😊 You can absolutely customize the lining of your jacket—or even go for no lining at all—right from the product page.
By default, we use a soft viscose lining for comfort, but you’re welcome to select from a range of options like satin, polyester, cotton, quilted, faux fur, real fur, or no lining at all. Simply select your preferred lining option from the dropdown menu on the product page before adding the jacket to your cart.
If you have a special request or want to clarify your choice further, feel free to leave a note in the order notes section at checkout or email us at [email protected]. We’re happy to tailor the jacket exactly how you want it!
Yes, you can—and we love doing it!
If you’d like to personalize your jacket with your own logo, initials, name, or custom embroidery, you’re in the right place. Customization is our expertise, and we’re always excited to bring your ideas to life.
Just email us at [email protected] with the design you have in mind—whether it’s a logo, initials, or any other artwork—along with your preferred placement and any specific details.
Once we review your request, we’ll let you know the customization charges (if any) and provide a custom invoice for the personalized work.
We’ll make sure your jacket turns out just the way you imagined—unique, personal, and 100% you!
We love bringing your ideas to life.
If you want to remove or add zippers, straps, buttons, studs, or any other design features, we’re more than happy to do it. Since all our jackets are handcrafted on a made-to-order basis, we have full flexibility to customize the design to match your vision.
Just share your request with us at [email protected] along with the product name (or link), a brief description of what you’d like changed or added, and any reference images if you have them. Our design team will review it and confirm what’s possible, including any customization charges if applicable.
We’re here to make sure your jacket feels completely yours—from top to bottom.
Absolutely — we’d love to!
If you have a favorite celebrity look or a jacket worn by a movie character that you’d love to recreate, just send us a reference photo or link. Whether it’s a red-carpet moment, a TV show outfit, or an iconic movie jacket, we can craft a custom piece inspired by it — tailored exactly to your size and preferences.
Email us at [email protected] with the image and any special requests (like changes to color, fit, or material). Once our design team reviews it, we’ll confirm the details, let you know the estimated timeline, and provide any customization charges if needed.
It’s your jacket, your style — made just the way you imagined!
We’re happy to provide a digital mock up or preview for fully custom or highly personalized jackets upon request. This allows you to review and approve the design before production begins, ensuring everything looks exactly how you imagined.
For smaller or minor customization, a mock up might not be necessary—but if you’d still like to see one, just let us know. We’re always happy to help!
We’d love to help you design custom jackets for your team, group, or organization. Whether you want to add logos, names, numbers, or even individual personalization for each member, we’ve got you covered.
Just send us your ideas, logos, and any special details to [email protected]. Our team will guide you through the process, provide mock ups if needed, and share any customization charges upfront. We’ll make sure your group jackets turn out stylish, unified, and totally unique!
Let us help bring your team’s identity to life—one custom jacket at a time. 💥
Yes, we do—and we’re excited to help!
If you have a vision for your dream jacket but aren’t sure how to bring it to life, our team is here to guide you every step of the way. Whether you need help choosing the right materials, fit, color combinations, or custom design elements—we’re just an email away.
You can reach out to us at [email protected] with your ideas, inspiration, or questions. We’ll provide expert guidance and suggest options.
Your dream jacket deserves thoughtful craftsmanship—and we’re here to make it happen.
Honestly? Limitless.
From the fit, fabric, and color to the collar style, zipper placement, lining material, pockets, embroidery, text, logos, patches—you name it, we can do it!
Whether you want to tweak a small detail or completely reinvent a design, our team is here to turn your ideas into a handcrafted reality. No matter how detailed or out-of-the-box your vision is, we’re excited to bring it to life.
Just share what you have in mind at
[email protected]—we’ll handle the rest with skill, creativity, and care.
Yes, we do! We love welcoming new customers to the Jacket Designer family. If it’s your first time shopping with us, you can enjoy a special discount.
Just look out for the pop-up on our website, subscribe to our newsletter, or email us at
[email protected]—we’ll be happy to share a coupon code with you!
Applying a discount code is easy!
Once you’ve added your items to the cart and proceed to checkout, you’ll see a message that says “Have a coupon? Click here to enter your code.” Just click on it, enter your discount code in the field that appears, and click “Apply.” The discount will be instantly reflected in your total before you complete the purchase.
While we love sharing savings, our system allows only one discount code per order. We suggest using the one that gives you the best value—and don’t worry, you can always save the other code for your next purchase!
If your discount code isn’t working, don’t worry—we’re here to help! First, double-check that the code is entered correctly and hasn’t expired. Some codes may apply only to specific items or require a minimum purchase.
Still having trouble? Just reach out to us at [email protected], and we’ll be happy to assist you.
Yes, we do!
We love celebrating special moments with our community. Throughout the year, we run exclusive promotions during major holidays and seasonal events—such as New Year, Summer and Winter Sales, Mother’s Day, Cyber Monday, and many more.
To stay updated on our latest deals, make sure you’re subscribed to our newsletter or follow us on social media. Great savings are just around the corner!
Yes, we occasionally run flash sales and limited-time promotions. These specials don’t last long, so be sure to subscribe to our newsletter or follow us on social media—you’ll be the first to know when they drop!
Oops—forgot to use your discount code? Don’t worry, it happens!
While discount codes can’t be applied once an order is placed, you’re always welcome to email us at
[email protected]. Our team will be happy to check your order and explore how we can assist.
Not just yet, but we’re working on something exciting! We love the idea of rewarding our loyal customers and can’t wait to introduce a program that gives back. Make sure you’re subscribed to our newsletter to be the first to know when it launches.
We’re happy to offer exclusive discounts for students and members of the military. To receive your discount, simply send us proof of eligibility via email at [email protected], and we’ll share a personalized code for your order.
Yes, we do offer special discounts for bulk or group orders! Whether you’re ordering for a team, event, or organization, we’re happy to provide a custom quote.
Just reach out to us at
[email protected] with your requirements, and our team will get back to you with a tailored offer.
Yes! We love keeping our community in the loop. Subscribe to our newsletter or follow us on social media to get updates on all our upcoming promotions, special discounts, and new product launches.
Promotions and sales are time-bound, and we can’t always offer adjustments on past orders. However, we encourage you to email us at [email protected] if you’ve just missed one—we’ll review it with our team and see how we can help.
It depends on the promotion. Some discount codes may require a minimum order value to be applied. You’ll find the exact terms and conditions mentioned along with each code, so it’s always clear.
If you’re unsure or need help applying a code, feel free to reach out—we’re happy to assist! You can contact us at
[email protected].
No need to wait for a promotion—our shipping is always free!
Whether you’re ordering from the US, UK, Canada, or anywhere else in the world, every order includes free shipping. We believe in transparent pricing and a smooth shopping experience.
Absolutely! In most cases, you’re more than welcome to share your promo code with a friend—especially if it’s a general welcome offer or part of a seasonal promotion. However, some codes may be one-time use or tied to a specific email or account.
If you’re unsure, just check the terms listed with the code or reach out to us at [email protected]—we’ll be happy to clarify!
Great question!
To stay in the loop about upcoming discounts, special promotions, and exclusive offers:
- Subscribe to our Newsletter – We regularly send updates with promo codes, early access to sales, and new product launches.
- Follow us on Social Media – We often post flash sales, limited-time offers, and behind-the-scenes sneak peeks on platforms like Instagram and Facebook.
- Visit Our Website – Keep an eye out for homepage banners or popups announcing current deals.
- Reach Out Anytime – You’re always welcome to email us at [email protected] if you’re curious about ongoing promotions.
We love spoiling our Jacket Designer community—you’ll never miss out when you’re connected with us!
If it’s a sitewide promotion, the sale prices will be applied automatically at checkout—no code needed! You’ll see the discounted price reflected right on the product page or in your cart.
If a discount code is required, we’ll clearly mention it on the banner, popup, or promotional message. In that case, you’ll need to enter the code manually at checkout to get the discount.
Not sure which applies? Feel free to reach out to us anytime at [email protected], and we’ll gladly help!
Yes, we love rewarding our returning customers!
As a thank-you for your continued support, we occasionally offer exclusive discounts to repeat buyers. These may come through our newsletter, email offers, or loyalty-based promotions.
To make sure you don’t miss out, subscribe to our newsletter and keep an eye on your inbox. You can also reach out to us after your first purchase—we’re always happy to share available offers or create something special for our loyal Jacket Designer family.
Contact us at
[email protected].
We accept a variety of secure and convenient payment methods to ensure a smooth checkout process. These include PayPal, all major debit and credit cards (like Visa, MasterCard, and American Express), as well as digital wallets such as Google Pay and Apple Pay. You may also see options like Afterpay or Klarna for interest-free installment payments, depending on your location.
Yes, we do! We’ve partnered with trusted providers like Klarna and Afterpay to offer flexible “Buy Now, Pay Later” options. Depending on your location, you may be able to split your payment into interest-free installments during checkout—making it easier to get the jacket you love without paying everything upfront.
Yes, absolutely. Your payment security is critical to us. All transactions on our website are encrypted using SSL (Secure Socket Layer) technology, and we never store your credit card details. We also work only with trusted and secure payment gateways like PayPal, Stripe, and others to ensure a safe checkout experience.
Credit or Debit Card
Possible Reasons:
- Incorrect card details (number, expiry, CVV)
- Insufficient funds
- Card expired or inactive
- Bank declined payment due to security/location
- Spending limit reached
- International transactions blocked
What to Do:
- Double-check card info
- Make sure the card is active and funded
- Contact your bank to approve the transaction
- Try another card or payment method
PayPal
Possible Reasons:
- Account not verified or limited
- Insufficient balance or no backup payment
- Issue with linked card/bank
- Security flag from PayPal
What to Do:
- Log in and check for alerts or limits
- Add a backup payment method
- Contact PayPal support
- Use a different payment method if needed
Apple Pay / Google Pay
Possible Reasons:
- Card not added or verified in your wallet
- Face ID / Touch ID not authenticated properly
- Connection issue during checkout
- Expired or declined card in wallet
What to Do:
- Check and update wallet/card info
- Ensure Face ID / fingerprint is accepted
- Restart your device/browser
- Try another payment method
Afterpay / Klarna
Possible Reasons:
- Not meeting provider’s eligibility criteria
- Insufficient available credit or missed payment
- Too many recent orders
- Incorrect personal or billing details
What to Do:
- Ensure all billing info is correct
- Check your credit or balance with the provider
- Contact their support team for clarification
- Use another payment method if needed
Still Need Help?
If none of the above applies or you’re still unsure why your payment failed, just email us at
[email protected].
Share any error message you received or the method you tried—we’ll help you sort it out quickly.
We understand that some customers prefer COD, but at this time, we only accept prepaid orders. All orders must be paid online at checkout using one of our secure payment options. You can pay using debit/credit cards, PayPal, Google Pay, Apple Pay, or through installment options like Klarna and Afterpay.
Yes, we do accept bank transfers—but only in special cases. If you’re unable to use our standard payment methods (like credit/debit cards, PayPal, or digital wallets), you can email us at [email protected] to request a bank transfer option.
Our team will review your request and provide the necessary bank details if approved. Please note that bank transfers may delay order processing, as we begin production only after the payment is confirmed.
At the moment, we do not accept cryptocurrency as a form of payment. We currently support major credit/debit cards, PayPal, Apple Pay, Google Pay, and selected Buy Now, Pay Later services.
Our product prices do not include international taxes, duties, or customs charges. These fees vary by country and are the responsibility of the customer upon delivery. We recommend checking with your local customs office for more details before placing your order.
Yes, depending on your country’s import regulations, customs duties or import fees may apply. These charges are not included in the product price and are usually collected by your local customs office at the time of delivery.
Our pricing is shown in USD to keep things consistent. If you’re shopping internationally, your payment will be converted to your local currency by your card provider or payment service at the time of purchase.
We’re happy to accommodate bulk purchases and offer special pricing for wholesale inquiries. Whether you’re ordering for a team, store, or promotional event, please contact
[email protected] with your quantity and customization needs for a tailored quote.
We get it—sometimes you’d like to use two cards. Unfortunately, our site can only accept one card per transaction. But feel free to try PayPal or “Buy Now, Pay Later” options like Klarna or Shop Pay if you need more flexibility.
We completely understand how frustrating it can be to see duplicate charges. This usually happens if the payment button was clicked multiple times, the page was refreshed during checkout, or there was a slight delay in payment confirmation.
In most cases, one of the charges is simply a pending authorization—this will auto reverse from your statement within a few business days.
If you notice that both charges have been fully processed, just reach out to us at
[email protected] with your order details. Our team will investigate the issue and issue a refund for the duplicate charge if applicable.
Your trust means everything to us, and we’re always here to help!
If your card was charged but you didn’t receive an order confirmation email, don’t worry—it’s usually a quick fix.
First, double-check that you entered the correct email address at checkout and that your inbox isn’t full. Also, be sure to check your spam or junk folder—sometimes confirmation emails land there by mistake.
If you still haven’t received anything within 15–30 minutes of placing your order, reach out to us at
[email protected] with your full name and payment proof (such as a screenshot of the charge). We’ll verify your order, locate your payment, and ensure everything is processed correctly.
We understand how frustrating a declined payment can be—especially when you have enough balance. There are several possible reasons this may happen, depending on the payment method you used:
Credit or Debit Card
- Incorrect Details: A typo in the card number, expiry date, CVV, or billing address can cause the transaction to fail.
- Bank Security Restrictions: Your bank may block international or online transactions unless pre-authorized.
- Insufficient Daily Limit: Even with enough balance, some cards have daily transaction limits.
- Expired Card: An expired or soon-to-expire card may be auto-declined.
- Unverified Transactions: Some banks require OTP or 3D Secure verification.
✅ Solution: Double-check your details and try again. Contact your bank to authorize online or international payments.
PayPal
- Unverified Account or Card: Your PayPal account or linked card may not be verified.
- Currency Restrictions: Your PayPal may not support the currency you’re trying to use.
- Insufficient Linked Funds: PayPal pulls from linked accounts—if one is blocked, payment may fail.
Solution: Make sure your PayPal account is verified, your card/bank is linked, and the payment currency is supported.
If you’re still facing issues, reach out to us at [email protected]. We’ll be happy to assist.
Apple Pay / Google Pay
- Device or App Error: Connectivity or wallet sync issues may cause declines.
- Card Setup Issues: Your card may not be fully added or verified inside your wallet.
✅ Solution: Restart your device, update your wallet settings, or try another card.
Afterpay / Klarna
- Approval Denied: Based on credit score, order value, or payment history.
- Account Restrictions: Too many pending or missed payments may lead to rejection.
Solution: Try another plan or contact Klarna/Afterpay for more info.
Don’t worry—it happens! If you’ve accidentally placed two orders, just email us right away at [email protected] with both order numbers. We’ll review the orders, and if it’s confirmed as a duplicate, we’ll cancel the duplicate one and issue a refund to your original payment method.
Once your order has been placed and the payment has been processed, we’re generally unable to change the payment method directly. However, if your order hasn’t yet entered production or been shipped, we may be able to cancel it and assist you in placing a new order using your preferred payment method.
Just email us at [email protected] as soon as possible with your order number, and our team will check the order status and guide you through the next steps.
Once your order is placed, billing details can’t be changed as they’re tied directly to the payment processor. However, rest assured that this doesn’t affect the delivery of your order.
Yes, your payment is processed immediately when you place your order. This allows us to begin processing your item right away, especially since most of our products are made to order.
We accept and ship orders worldwide, with the exception of a few restricted locations due to shipping limitations or international regulations. We do not currently ship to Russia, Ukraine, Brazil, Israel, OFAC-listed countries, and other internationally sanctioned regions.
We offer FREE shipping on orders above $150.
For orders below $150, shipping charges depend on the delivery method selected at checkout and your location.
You can choose from the following options:
Standard Shipping: 7–12 business days
Express Shipping: 4–7 business days
Final shipping cost is calculated at checkout based on your selection.
Yes. Express shipping is available at checkout for faster shipping. Each order is shipped using reliable courier partners, and the fastest available option is selected based on your destination and product type.
Since each jacket is made to order, our production process requires time to ensure quality and precision. Therefore, we do not offer same-day or next-day shipping.
You may review our estimated processing and delivery times here:
jacketdesigner.com/delivery-times.
After placing your order, you’ll first receive a confirmation email, followed by a size confirmation request. We allow up to 24–48 hours for you to confirm your size. If no response is received, we proceed with the selected size.
Standard orders are processed within 7–12 business days, while customized orders may take 3–4 weeks for production.
Once your order is ready, it will be shipped promptly with reliable courier partners.
We offer multiple shipping options depending on your location and product type. Shipping time depends on the method selected at checkout:
- Free Shipping (Orders over $150): 12–18 business days
- Standard Shipping: 7–12 business days
- Express Shipping: 4–7 business days
Shipping times exclude weekends and public holidays and may vary slightly depending on your location, local customs clearance process , and other unforeseen circumstances such as weather conditions, transportation delays, or government restrictions which are beyond our control.
Delivery time includes both processing and shipping time.
Processing time refers to the time required to confirm, prepare, produce, and perform quality checks on your order before it is dispatched.
Shipping time refers only to the transit period after the order has been shipped and is on its way to your address.
We ship all orders on a Delivery Duty Unpaid (DDU) basis. This means that product prices listed on our website do not include customs duties, taxes, or import fees.
These charges are the responsibility of the buyer and are determined by your local customs authority.
We recommend checking with your local customs office for accurate information before placing an order.
We typically declare a minimal value on all international shipments to help reduce the chances of high customs duties. However, the final decision on taxes or import fees is determined by your country’s customs authorities.
Due to safety and security reasons, we are unable to deliver to P.O. boxes or APO/FPO addresses, in accordance with courier restrictions. To ensure successful and timely delivery, a complete physical street address is required at the time of checkout.
Yes, you may request a shipping address change at any time before your order is shipped. While we recommend contacting us within 24 hours of placing the order, we’ll do our best to accommodate changes as long as the item has not been dispatched. Once the order is shipped, address modifications are no longer possible.
If you realize you’ve entered the wrong shipping address, please contact us as soon as possible. If your order hasn’t shipped yet, we’ll update the address. However, if the package has already been dispatched, rerouting may not be possible.
At this time, courier selection is not available at checkout. To provide the best possible service, we choose the most reliable and efficient shipping partner based on your delivery location. This ensures timely delivery and the highest standard of handling for your order.
Yes, you can include specific delivery instructions—such as gate codes, leave-at-door requests, or preferred drop-off spots—during checkout in the “order notes” section. While we’ll forward these instructions to the courier, please note that final delivery practices may vary depending on the courier’s policies and local regulations.
We partner with trusted global couriers to ensure safe and timely delivery. Our primary carriers include DHL Express and FedEx, both known for their speed and reliability. We also collaborate with UPS, USPS, Skynet, and DPEX, depending on your location. Rest assured, we always select the fastest and most secure option available for your region to deliver your order in perfect condition.
Absolutely. If you’d like your delivery to require a signature, simply mention it in the order notes at checkout. We’ll do our best to forward this request to the courier; however, the availability of signature services may depend on your location and the courier’s policy.
Not necessarily. Most of our courier partners do not require a signature by default. However, if you prefer your order to be delivered with a signature requirement for added security, you can mention this in the order notes at checkout, and we’ll include the request with your shipment.
While we cannot guarantee scheduled delivery, you may include preferred delivery instructions in the order notes at checkout. We will forward these requests to the courier on your behalf, and they will do their best to accommodate based on their local delivery capabilities.
You will receive your tracking number within 24 to 36 hours after your order has been dispatched from our warehouse. It will be sent automatically to the email address provided at checkout.
Once your order has been shipped, you will receive an email containing your tracking number. You can use this information to monitor the real-time status and location of your shipment at any time on the courier’s website.
Yes, once your order is shipped, you’ll receive a tracking email from us that includes the courier name and tracking number. In most cases, the courier will also provide real-time tracking updates directly to your email and phone number, depending on their service availability in your region.
You can review our processing and delivery timelines here https://www.jacketdesigner.com/delivery-times/
If the estimated timeframe provided by our support team has passed and your order is still pending shipment, it may be due to customizations or unexpected delays. These situations are rare, but they can occur.
For real-time updates or assistance, feel free to contact us at [email protected]. We’re here to help and will promptly update you on your order status.
If your shipment is delayed by the courier, we sincerely apologize for the inconvenience. Although courier delays are uncommon, they can occasionally occur due to external factors such as customs clearance, extreme weather conditions, or unexpected logistical disruptions.
While such delays are beyond our control, we are committed to fully supporting you by coordinating with the courier and tracking your package until it is safely delivered. Please feel free to contact us at [email protected] for assistance.
Delivery on weekends or public holidays depends entirely on the courier’s local policies and service availability in your area. Most courier services operate only on standard business days (Monday to Friday).
While we always strive for timely delivery, high-volume periods such as holiday seasons or major sales can occasionally result in courier delays. We recommend placing your order early to ensure the smoothest possible experience.
We typically ship all items in a single package to ensure smooth and efficient delivery. However, in certain cases—such as bulk, mixed, or high-value orders—we may arrange split shipments if items become ready at different times. If you’d like to request a split shipment, please contact us before your order is dispatched.
No worries. If you’re not available at the time of delivery, the courier will typically make one or more additional attempts. Most courier services will either attempt delivery again or leave a notice with instructions for rescheduling or pickup at a nearby location. You can track your shipment online and coordinate directly with the courier using your tracking number.
Alternatively, you may also reach out to us at [email protected] for assistance.
Tracking information may take 24 to 48 hours to appear on the courier’s website after your order has been shipped. In rare cases, it may take up to 2–3 business days for the tracking status to update.
If your tracking number is still not working after this period, please reach out to our support team at [email protected], and we’ll be happy to assist you.
If your tracking information shows that your package was delivered but you haven’t received it, we recommend first checking with your neighbors, mailbox, household members, or building management. Occasionally, packages are left in a secure location or accepted by someone on your behalf.
If you’re still unable to locate the package within 48 hours, no worries — reach out to us at [email protected]. We’ll coordinate with the courier to investigate the issue and do everything we can to ensure your order reaches you safely. We’re here to help until it’s in your hands!
This is a rare scenario, but if it ever happens and your shipment is confirmed lost by the courier after a formal investigation. Our support team will file a claim on your behalf and offer a resolution, which may include a replacement order or a full refund—depending on the situation and item availability.
While we provide estimated delivery timelines, we cannot guarantee exact delivery dates. Factors such as customs clearance, weather disruptions, or courier delays may occasionally affect shipping schedules. We appreciate your understanding and recommend placing time-sensitive orders well in advance.
In the event that your package is confirmed lost or arrives damaged, we will promptly file a claim with the courier and arrange a resolution. This typically includes sending a replacement or issuing a refund once the investigation is complete. Your satisfaction are important to us.
To maintain a seamless and reliable customer experience, all our orders are shipped through our partnered logistics network. Direct pickups from our facility are currently not supported, but rest assured, your order will be delivered to your provided address with care and precision.
We want you to love your jacket! If it’s not quite right, no worries — you have 15 days from the delivery date to request a return or exchange. Just make sure the item is unused, unworn, and in its original condition with all tags attached.
You can review our full Return & Exchange Policy here: https://www.jacketdesigner.com/refund_returns/
Since each custom-sized or personalized jacket is made just for you, unfortunately, we cannot accept returns or exchanges.
But don’t worry, your satisfaction means everything to us. If something seems off with your custom order, please email us at [email protected]. We’ll carefully review the issue and do our best to find a solution.
Yes, as per our return and exchange policy, eligible items can be exchanged within 15 days of delivery.
To get started, simply email us at [email protected] with your order number and the details of what you’d like to exchange.
Please note: Custom-sized or personalized items may not be eligible for exchange
To request a return, simply submit the form below:
We understand how important the right fit is, which is why we encourage customers to review our size chart carefully before placing an order.
Once we receive the order, we send a size confirmation email within 24 hours, giving you a chance to review your size selection and request any changes before your jacket moves into production.
Since size is selected by the customer, returns due to sizing problems are not accepted.
But don’t worry, you can still reach out. Just fill out the Return Request Form below, and our team will review your case and will do our best to find a solution
Since we offer free shipping on your initial order, we do not provide a prepaid return label. In the case of a return, the shipping charges will be the customer’s responsibility.
Yes, as per our policy, we encourage using the original packaging and ensuring the item is in unused and original condition. This helps ensure it arrives safely and in good condition.
Once we receive your returned item and it passes our quality check, refunds are typically issued within 5 to 7 business days. However, depending on your bank or payment provider, it may take anywhere from 2 to 30 days for the refunded amount to reflect in your account.
To be eligible for a return, the item must be unused, unworn, unwashed, and in its original condition with all tags attached. It should also be returned with any original packaging it came with.
Sale items are generally considered final sale and are not eligible for return unless the item arrives damaged or there’s an issue with your order. If you have any concerns, feel free to reach out and we’ll be happy to help.
We’re really sorry if your item arrived damaged.
To help you as quickly as possible, please submit a return request with clear photos of the damage.
Before shipping, every item is carefully inspected by our Quality Control team, and we retain photos of the product before dispatch. This allows us to verify and compare any damage claims.
If the damage occurred during the production process, we’ll provide an appropriate solution.
However, if the damage happened during transit, customs handling, or after delivery (such as from wear or improper handling), the item may not be eligible for return or replacement as per our policy.
We genuinely appreciate your understanding and are always here to assist you with care and transparency.
Our team will carefully review your request and provide a suitable solution.We genuinely appreciate your understanding and are always here to assist you with care and transparency.
If you received the wrong item, we’re really sorry about that!
To help us resolve this quickly, kindly submit a return request form and upload photos of the item received. Once we verify, we will provide the appropriate resolution.
We understand that your jacket may experience wear or damage over time. While we don’t offer a full repair service at the moment, feel free to reach out to us at [email protected] with photos and a description of the issue. We’ll review it and let you know if a solution is possible.
We’d be happy to help you exchange a gift! Just send us an email at [email protected] with the following:
- The original order number (you’ll usually find this on the jacket tag)
- The recipient’s name
- A photo of the item
- Any details about the size, color, or issue
Once we have this information, our team will guide you and offer the best possible resolution.
As soon as we receive and inspect your return, we’ll send you a confirmation email. This email will include the next steps, whether it’s processing a refund or preparing an exchange.
You can also track your return using the carrier’s tracking number to see when it arrives at our facility.
Your refund will be processed to the original payment method used during checkout—whether it was a credit/debit card, PayPal, or another service. Once issued, refunds may take 5–10 business days to reflect, depending on your payment provider.
