DELIVERY TIMES

At JACKET DESIGNER, we don’t just ship jackets — we deliver personalized craftsmanship. Each order is made from scratch, tailored to your style and measurements, and handled with care every step of the way.

What Sets Our Delivery Apart

Made-to-Order Crafting

We don’t mass-produce. Each jacket is made after you place your order, as per your specs.

Reliable Global Shipping

We ship to most countries using trusted carriers like USPS, DHL, FedEx, and UPS.

Free Worldwide Shipping

We believe in keeping things simple—you focus on customizing your dream jacket, and we’ll cover the shipping.

Processing Time

Every jacket we create begins with your preferences and ends with a handcrafted piece made just for you.

We don’t keep per-made ready jacket stock. Why? Because every order is tailored from scratch from stock material to match your exact needs — whether you’re going for a classic look or full personalization.

Order Type	Processing Time
Standard Order	7–12 business days
Made to Measure & Customized Orders	3 to 4 weeks

Business Days: All production timelines are calculated in business days only. Weekends, public holidays, and scheduled production holidays are not included.

Please Note: Production times are estimates only and may vary depending on factors including, but not limited to, depending on design complexity, material availability, production workload, seasonal demand, public holidays, customization requirements, and other unforeseen circumstances. While we make every effort to complete production within the estimated timeframe, additional time may occasionally be required to ensure the quality and craftsmanship of the finished product.

When Does Processing Begin?

To help ensure the best possible fit, where applicable, JACKET DESIGNER will send a Size Confirmation Email within 24 to 48 business hours after receiving your order. This gives you an opportunity to carefully review and confirm your selected standard size, custom measurements (if applicable), and any other size-related details before production begins. This process helps reduce sizing errors and ensures your product is crafted according to your confirmed specifications.

Production will begin only after one of the following occurs:

You confirm your size by replying to our Size Confirmation Email; or
If we do not receive a response within 24 to 48 hours after sending the Size Confirmation Email, we will proceed with production using the standard size and/or custom measurements provided at the time the order was placed.

Please Note: It is the customer’s responsibility to provide a valid email address and check their inbox, including spam or junk folders. JACKET DESIGNER is not responsible for sizing issues resulting from incorrect contact information or a failure to respond to the Size Confirmation Email within the applicable response period.

Quality Control (QC) Inspection

Once production is complete, every order is sent to our dedicated Quality Control (QC) department for inspection before dispatch. This helps ensure that the product meets our quality standards and matches the approved order specifications.

Stage	Estimated Time
Quality Control (QC) Inspection	3–4 Business Days

Shipping Time or Transit Time

Once your order has successfully passed our Quality Control (QC) inspection, it is securely packaged and handed over to one of our trusted shipping partners for delivery. Shipping time depends on the shipping method selected at checkout and the destination country.

Shipping Method	Estimated Shipping or Transit Time
Free Shipping (Orders Over $150)	12–18 Business Days
Standard Shipping	7–12 Business Days
Express Shipping	4–7 Business Days

Please Note: Shipping times exclude weekends and public holidays and may vary slightly depending on your location, local customs clearance process , and other unforeseen circumstances such as weather conditions, transportation delays, or government restrictions which are beyond our control.

Estimated Total Delivery Time (Production + QC Inspection + Transit Time)

The estimated total delivery time consists of Production, Quality Control (QC) Inspection, and Shipping or Transit Time. The estimates below are provided as a general guideline and may vary depending on the product, destination, shipping method selected, customs clearance, and other unforeseen circumstances.

Standard Orders

Shipping Method	Production	QC Inspection	Shipping	Estimated Total*
Free Shipping (Orders Over $150)	7–12 Business Days	3–4 Business Days	12–18 Business Days	22–34 Business Days
Standard Shipping	7–12 Business Days	3–4 Business Days	7–12 Business Days	17–28 Business Days
Express Shipping	7–12 Business Days	3–4 Business Days	4–7 Business Days	14–23 Business Days

Customized Orders

Shipping Method	Production	QC Inspection	Shipping	Estimated Total*
Free Shipping (Orders Over $150)	3–4 Weeks	3–4 Business Days	12–18 Business Days	Approximately 5–7 Weeks
Standard Shipping	3–4 Weeks	3–4 Business Days	7–12 Business Days	Approximately 4–6 Weeks
Express Shipping	3–4 Weeks	3–4 Business Days	4–7 Business Days	Approximately 4–5 Weeks

Please Note: The estimated delivery times above include Production, Quality Control (QC) Inspection, and Shipping. They are estimates only and do not include delays caused by customs clearance, weekends, public holidays, weather conditions, carrier delays, or other circumstances beyond our reasonable control.

🌍 Global Shipping

We accept and ship orders worldwide, with the exception of a few restricted locations due to shipping limitations or international regulations.

❌ We do not currently ship to:
Russia, Ukraine, Brazil, Israel, Iran, OFAC-listed countries, and other internationally sanctioned regions.

Shipping Partners & Coverage

We partner with reliable international shipping carriers to ensure safe and timely delivery.

Please Note: The shipping carrier is selected based on factors such as destination country, Shipping method selected, product size and weight, service availability and Courier network coverage

Customs, Duties & Taxes

Orders are shipped on a Delivery Duty Unpaid (DDU) basis. This means customers are responsible for any charges imposed by customs authorities in their destination country, including: duties, VAT or GST, Customs processing fees, Brokerage fees, Local taxes and Government tariffs

As of September 1, 2025, U.S. tariffs on goods have been imposed. The buyer is responsible for, and will be required to pay, any resulting additional costs, duties, or taxes related to these new regulations.

Customs Documentation

Certain countries may require additional documentation before customs authorities release your shipment.

Customers may be required to provide:

Government-issued identification
Tax Identification Number (where applicable)
Customs declarations
Import permits or other required documentation

Failure to provide the requested documentation may result in:

Customs delays
Storage charges
Return of the shipment
Disposal or destruction of the parcel by customs or the shipping carrier

Any resulting costs remain the customer’s responsibility.

Delivery Rules & Address Limits

For your safety and security, we do not deliver to APO, FPO, or PO box addresses.

Change of Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order. Before submitting your order, please carefully verify your:

- Recipient's name
- Shipping address
- City, State/Province, and Country
- Postal or ZIP code
- Phone number

If you need to change your shipping address after placing an order, please contact our Customer Support team within 24 hours of placing your order.

We will make reasonable efforts to update your shipping address if your order has not yet entered production or shipment processing. However, address changes cannot be guaranteed once the order has entered production, Quality Control (QC), dispatch preparation, or has been shipped.

If an address change cannot be accommodated, JACKET DESIGNER shall not be responsible for any delays, additional shipping charges, failed deliveries, or losses resulting from the address originally provided by the customer.

Multiple Shipments

In case of a purchase involving multiple items or transactions, we normally ship orders together whenever possible, some orders may be dispatched separately.

This may occur due to production completion times, packaging requirements, Product availability, Courier restrictions and Shipment size or weight

If your order is shipped in multiple parcels, separate tracking information will be provided where applicable.

Delivery Delays

Delays may occur due to customs clearance, public holidays, weather conditions, flight or transportation disruptions, peak holiday seasons, courier operational delays, government inspections, Force majeure events or any other circumstances which are beyond our control.

Failed Delivery & Undeliverable Shipments

A shipment may be considered undeliverable if it is refused by the recipient, remains unclaimed or abandoned, is addressed incorrectly or incompletely, or cannot be delivered after multiple delivery attempts by the shipping carrier.

Depending on the shipping carrier's policies and the circumstances, the parcel may be returned to JACKET DESIGNER, disposed of, or destroyed. If the parcel is successfully returned to us, reshipment may be arranged at the customer's request, subject to payment of any applicable shipping and handling charges.

If the parcel cannot be recovered because it has been abandoned, disposed of, or destroyed by the shipping carrier, no refund, replacement, or other compensation will be provided.

Tracking Details:

You can track your order status from our Order Tracking Page.

TRACK YOUR ORDER

Customer Support

For any questions or concerns about your shipment, feel free to contact our customer support team. We’re here to assist you with tracking, delivery, and any other inquiries.